BankNBook

BankNBook Privacy Policy

BankNBook (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services and platform in compliance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

BankNBook is the data controller responsible for your personal data. You can contact us at: [email protected]

2. Personal Data We Collect

  • Contact Information: Name, email address, phone number.
  • Booking Information: Details related to your appointments and bookings.
  • Payment Data: Payment card details processed securely via Stripe (not stored by us).
  • Technical Data: IP address, browser type, device information, and cookies for improving the Service.
  • Communications: Correspondence between you and BankNBook or businesses registered with us.

3. How We Use Your Personal Data

  • Provide and manage your bookings via our platform.
  • Process payments through Stripe.
  • Communicate with you regarding your bookings, account, or support inquiries.
  • Improve and personalize our Service and user experience.
  • Comply with legal obligations.

4. Legal Basis for Processing

  • Performance of a contract: To provide booking and payment services.
  • Consent: Where you have given clear consent.
  • Legitimate interests: To improve our platform and prevent fraud.
  • Legal obligations: To comply with laws and regulations.

5. Sharing Your Personal Data

  • Your personal data is shared with businesses registered on our platform to facilitate bookings and services.
  • Payment data is processed by Stripe, a trusted third-party payment processor.
  • We do not sell or rent your personal data to third parties.
  • We may share data with law enforcement or regulatory authorities if required by law.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. Booking and payment records may be retained for up to 7 years for accounting and legal compliance.

7. Your Rights Under GDPR

  • Access your personal data.
  • Request correction or deletion of inaccurate or incomplete data.
  • Object to or restrict processing of your data.
  • Withdraw consent at any time where processing is based on consent.
  • Request data portability.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected].

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and provide personalized content. You can control cookies through your browser settings. For more details, please see our Cookie Policy.

10. International Transfers

Where your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards in compliance with GDPR.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact [email protected].